Privacy Notice
Sanah Animal Health Products Inc. (hereinafter “Sanah”, “we”, “our”) is a wholesaler of animal health products (hereinafter our “Services”). We acknowledge that the protection of your privacy and personal information is a legitimate concern. This Privacy Notice complies with Canadian federal and provincial laws regarding the protection of personal information and its purpose is to explain to you the guidelines applying to the collection of personal information by Sanah, as well as the use, disclosure, processing, protection, retention and destruction of that personal information.
Consent
Based on the nature and sensitivity of the personal information, your consent may be explicit (given verbally, in writing or electronically) or implicit (for example, where you willingly provide us with personal information for a specific purpose or that logically follows from the nature of our Services.
As a general rule, Sanah will ask for your consent when information is collected, unless we are required or otherwise authorized to collect it by law.
By providing us with personal information as part of our Services, through our website (https://sanah.ca) (hereinafter our “Website”) or by communicating with us, you agree that your personal information will be processed in accordance with this Policy, and you authorize Sanah its third parties and its service providers to process your personal information for the purposes set out below.
You can withdraw your consent at any time subject to any applicable legal or contractual restrictions and provided you give us reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, Sanah may not be able to provide you with certain services.
Personal information collected by us
We only collect the personal information that we need in order to establish, manage and maintain our relationship with you, and as a general rule, to provide you with the Services that you request from us.
We generally collect your personal information electronically, directly from you, namely in the following cases:
- When you use our products or Services;
- When you communicate with us or visit our Website.
In these cases, we collect personal information about you, including:
- Information relating to your identity, namely your first and last name, and a copy of your identification document;
- Contact information, namely telephone numbers and email address;
- Information relating to the use of our Website and other technical information, as described in our Cookies Policy; and
- Any other personal information you include in your communications with us.
In addition, our offices are protected by closed circuit video surveillance.
If you provide us with personal information about other people, you must notify them and obtain their consent.
How do we use the information collected by us
We use your personal information to provide and improve the Services you have requested, and to respond to any requests you send to us. We may use your personal information, without limitation, for the following purposes:
- Identify you as a client of Sanah;
- Verify your identity
- Communicate with you when you submit questions, comments or suggestions to us;
- Provide you with information about us and about products, Services, or new promotional offers that may interest you;
- Offer and administer promotions and contests;
- Personalize Sanah’s website based on your needs and preferences;
- Advertise to you on our social media platforms;
- Protect you and prevent errors, theft and fraud;
- Compile statistics;
- Fulfill our legal and regulatory obligations;
- For any other purpose that you consented to when the information was collected.
We use cookies and other similar technologies (“Cookies”) on our Website to ensure that it functions properly, to analyze our performance and marketing activities, to personalize your experience and to provide our Services. You can configure your devices to accept all Cookies, to notify you when a cookie is issued, or to never accept any cookies. If you do not wish to receive cookies or wish to refuse only certain cookies, you can modify your browser settings accordingly. See our Cookie Policy for more details.
We also use them to meet our legal and regulatory obligations, or for any other purpose with consent.
Sharing of your personal information with third parties
We make every effort to limit the communication of your information to third parties to what is strictly necessary. Only those persons at Sanah whose access to your information is necessary for their functions and duties will have access thereto.
We may share your information with the following third parties provided that they agree to comply with the same conditions and requirements as set out in this Privacy Notice:
- Service providers, subcontractors or agents, including hosting service, identification service;
- Any parties involved in the context of the actual or potential sale, financing or reorganization of our company;
- Other third parties, as authorized or required by law.
It should be noted that these third parties may be outside Quebec.
Security of personal information
We follow standards generally accepted as industry best practices to protect the information transmitted to us. We maintain physical, technical, logical and administrative protection measures adapted to the sensitivity of personal information, in order to protect it against unauthorized disclosure or access, accidental or unauthorized modification, loss or destruction, misuse or any other unlawful form of processing of the personal information in our possession.
Storage and destruction of personal information
We store the personal information about you only for so long as is necessary to achieve the purpose for which it was collected, to comply with the legal requirements, and to protect our legitimate business interests.
We and our service providers process and store your personal information primarily in Canada.
Access to and correction of personal information
We take reasonable measures to ensure the accuracy of the personal information we have collected. Nevertheless, you are responsible for informing us of any change in your personal information.
You are entitled to make a request for access to the personal information we have collected on you, and to request a copy of that information, for a reasonable fee. You can also ask for the rectification of your personal information if it is inaccurate, incomplete or ambiguous, or the collection, disclosure or retention thereof is not authorized by law.
Should you have any questions on this Privacy Notice or if you wish to make a request for access to, or to rectify, your personal information, please contact us using the contact information provided in the next section.
Contact us
For any questions or comments regarding this Privacy Notice or regarding personal information, exercising your rights, filing a complaint or obtaining information about our policies and practices, contact our Privacy Officer or our Access to documents Officer as follow:
Sanah Animal Health Products Inc.
To the attention of Responsable de la protection des renseignements personnels info@sanah.ca
3400, rue Cartier, Saint-Hyacinthe (Québec) J2S 1L5
Investissement Québec - Sanah
To the attention of Responsable de l’accès aux documents Responsable.acces@invest-quebec.com
1001, boul. Robert-Bourassa, bureau 1000,
Amendments to this Privacy Policy
This Policy may be modified or updated from time to time. The collection, use, communication and processing of your personal information by Sanah are governed by the current version of this Policy.
Last updated: 02-27-2026